Privacy policy

Overview

After18 is registered with the Charity Commission for England and Wales (number 1158210). We take your privacy very seriously and will only collect personal information that you specifically and knowingly provide to us. We collect personal information when you contact us, attend one of our events, make a donation or sign up to our mailing list.

We will take appropriate measures to ensure that the information we receive is kept secure, accurate, up to date and only for as long as it is necessary for the purposes for which it is used.

We will use your personal information to provide the information you have requested and to further our charitable aims.

By using our website, you’re agreeing to be bound by this policy; and by providing us with your personal information you are consenting to the collection and use of that information for the purposes described here.

Any questions regarding this policy and our privacy practices should be sent to us by email or by writing to After18, 2 Saxby Street, Leicester LE2 0ND. You can also use those addresses or the links at the footer of our email newsletters to unsubscribe or change your communication preferences at any time.

What type of information is collected by After18?

After18 may collect personal data – information about an individual who can be identified by it. This information may include your name, address and postcode, email address, home telephone number/mobile number, and your relationship to the charity, e.g. supporter, volunteer.

Summary information is collected automatically by our webserver, which is used by us to monitor the website usage and improve our website. This will not contain information which identifies you as an individual.

How is your information used?

We may use your information to:

  • Process a donation that you have made;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you information that may be of interest to you, as per your communication preferences, which may include news about campaigns, appeals and other fundraising activities.

We are legally required to hold some types of information to fulfil statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Information security

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information sent via the website is protected with Transport Layer Security (TLS) using SHA-256 and RSA encryption keys. When you are on a secure page, this is shown with a lock icon and/or the word ‘secure’ in web browsers such as Internet Explorer, Edge, Chrome, Safari and Firefox.

If you contact us by email or mobile text message, this is transmitted normally over the internet or mobile network, and this cannot be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you email or text to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

After18 safeguards its data by: using secure passwords and encryption where applicable on all electronic devices on which information is held; keeping paper records locked away; controlling access to the information; holding secure backup files should data be lost due to flood or fire etc; and by making staff and volunteers aware of their responsibilities.

Who has access to your information?

After18 will never sell or rent your information to third parties or share it for marketing purposes.

We may pass your information to third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations through BT MyDonate or PayPal and send you email newsletters through MailChimp). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

If you make a donation online, your credit/debit card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of card transactions.

These service providers are also required to keep your information secure and not to use it for their own direct marketing purposes. While we will take every precaution to protect your information we cannot be responsible for the actions or omissions by the companies which provide our web hosting, email and donation handling services.

Please be reassured that we will not release your information to third parties beyond After18 for them to use for their own direct marketing purposes, unless you have permitted us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Transferring your information outside of Europe

The information which you provide to us may be transferred to countries outside the European Union. For example, we use MailChimp as a platform for emailing newsletters and other bulletins from time to time. Click here to see its privacy policy.

These countries may not have similar data protection law to the UK. By submitting your personal data, you’re agreeing to this transfer, storing and processing.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Your rights and choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct communications from us about the work we do, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone, text message or post unless you have given your prior consent.

You can change your communications preferences or update your details at any time by contacting us via email.

You have the right to ask for a copy of the information After18 holds about you. We may charge £5 for information requests to cover our costs in providing you with details of this information. You are legally entitled to access, modify, correct, revoke your consent, to have any data we hold relating to you deleted, and you have the legal right to forbid this data being presented to any third parties. You can use the contact details above if you would like to receive a copy of your information. Please note identification must be provided to verify your identity.

Links to other websites

This privacy policy applies solely to information and data collected by After18. Our website may contain links to other websites run by other organisations over which we have no control, so we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our website.

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Last revised: 18.05.2018